Returns Policy

Beacon Lighting offers a full refund or exchange for website sales for change of mind purchases within a 30-day period with proof of purchase (receipt or website order confirmation email).

Should your goods be faulty or damaged upon receipt, Beacon Lighting will offer a full refund or exchange in accordance with its obligations under the Competition and Consumer Act 2010 (Cth) (“Act”).

To the extent permitted by law, Beacon Lighting:

• limits its obligations and liability for the repair, replacement or refund of the purchase price of any goods to its obligations under the Act;
• is not liable for any contingent, consequential or punitive damages arising in way whatsoever in relation to the use of any goods; and
• is not liable for any claim, loss or expense incurred by any person resulting from the delivery, non-delivery or return of any goods.

Please note:

• Products that have been installed cannot be returned for a change of mind refund/exchange.
• Products may differ from those pictured on the website due to natural variations in colour/finish and scale of the image.

You have two options for returning your goods.

1. Return in-store

To receive an immediate exchange or refund, you can return the goods to any Beacon Lighting store. A refund or exchange will be made at the same value as the original purchase price, excluding freight if you had your order home delivered. You must present a copy of your store receipt or website order confirmation email.

All goods must be returned in original packaging and resalable condition.

2. Return by shipping

To arrange a refund or exchange by sending the goods back to Beacon Lighting, please email our web sales team on webmaster@beaconlighting.com.au or call 03 8561 1599 (Mon-Fri, 8.30am-5.30pm EST).

You will need to cover the cost of the freight, and include your original receipt or website order confirmation email with your returned items. All goods must be returned in original packaging and resalable condition.

Shipped returns may take up to 14 days to process, and notification will be by email.