What kind of personal information will we collect and hold?
There are some aspects of our Communication Platforms which can be viewed without providing personal information, however, for access to other aspects of our Communication Platforms, our Services and/or our Programs you are required to submit personally identifiable information. Depending on which one you are Using or Participating in, this may include your name, email address, delivery address, billing address, telephone numbers, credit card or other payment information, date of birth, gender, age, unique user name and password, sensitive information in the recovery of your lost password, your location when you shop instore or Online and any other information reasonably required by us and/or which you provide to us when Using our Communication Platforms, our Services and/or Participating in our Programs. When you are Online, we may also collect and hold information about you and your Use of our Communication Platforms, such as the IP address you are using, dates and times that you are Online, any third party website or app from which you linked to our Communication Platforms, statistics (e.g. page views, traffic etc.), products and/or services you are considering buying and other transactional information (e.g. your purchase history). When you are Participating in our Programs, we may also collect and hold information about you and your Participation in our Programs, such as your membership number and card number, whether you have taken up any offers, dates and times that you shop instore or Online, products and/or services you are considering buying and other transactional information (e.g. your purchase history).
How will we collect personal information?
We may collect personal information when we Communicate with you, when you are Online or other forms of contact, as well as from other sources and third parties, including from our existing customers. You have the right to remain anonymous or deal with us using a pseudonym where it is reasonable and practical to do so (e.g. if you are making an enquiry about our Communication Platforms, products or services, including the Services we provide, and/or our Programs) or where otherwise permitted by law.
We may use "cookies" which enable us to monitor traffic patterns and provide Services more efficiently on our Communication Platforms. A cookie does not identify you personally but it does identify the computer or device you are using, browser type, version and language, operating system, pages viewed while browsing our Communication Platforms, page access times and referring website or app address. You can set the browser to notify you when a cookie is being used so that you either accept or reject the cookie.
We may use services offered by Google and other companies to analyse data (e.g. traffic) relating to use of our Communication Platforms and to place ads on other websites and apps after you have visited our Communication Platforms. If you do not want to see these ads you will need to contact Google to change your settings.
When you Participate in our Programs (e.g. use the digital card provided by us to you) we may collect personal information to enable us to monitor shopping and buying patterns and provide Services more efficiently instore and on our Communication Platforms.
Our Communication Platforms may link to other websites and apps owned and operated by third parties. We have no control over these third parties, their websites and apps. How they manage your personal information will be set out in their privacy policies. We make no endorsements or recommendations about these third parties or their websites and apps or the products and services they offer. You will need to make your own enquiries and assessment of their suitability.
For what purposes will we collect, hold, use and disclose personal information?
We will use your personal information to provide our Services to you and/or as required in order for you to Participate in our Programs (e.g. to respond to an enquiry about our Services and/or Programs and/or supply products to you), to verify your identity, to respond to your enquiries, to contact you, to provide you with information and material (e.g. offers as part of our Programs, marketing material), to update you about our Communication Platforms, our Services and our Programs, to monitor our Communication Platforms (e.g. gauging visitor traffic, trends and delivering personalized content to you while you are Using our Communication Platforms), to monitor our Programs (e.g. gauging participation rates, trends and delivering personalized content to you while you are Participating in our Programs), to profile the type of people using our Communication Platforms, our Services and/or Participating in our Programs, to perform administrative and operational tasks, to facilitate our Programs, feedback surveys and competitions, to improve our Communication Platforms, our Services and/or our Programs, to consider and deal with any concerns or complaints you may have raised, to defend or pursue potential or actual legal claims arising from or in connection with our Communication Platforms, our Services and/or our Programs, to pursue available remedies or limit damages we may sustain, to assist a law enforcement agency or an agency responsible for government or public security in the performance of their functions, to enforce any terms or agreements we enter into with you, to protect our rights, privacy, safety, property, operations, business and systems, to protect the rights, privacy, safety and property of members of the public and users of our Communication Platforms, our Services and/or participants in our Programs, and/or as required, or otherwise permitted, by law (to comply with our obligations under the Privacy Laws and any other applicable laws).
To whom do we disclose personal information?
We may disclose your personal information to our employees and representatives, our franchisees and their employees and representatives, partners, affiliates, suppliers, contractors and consultants and third parties authorised by you, assisting us in operating our Communication Platforms, providing our Services to you and/or operating our Programs, including website hosting, data analysis, payment and credit card processing, infrastructure provision, IT services, customer support services, email delivery services, customer freight shipping and other similar services, in the event of any reorganisation, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of our business, assets or stock, in which case you will be notified by email or a prominent notice on our Communication Platforms of any change in ownership, incompatible new uses of your personal information and choices you may have regarding your personal information, government and regulatory authorities as required or authorised by law, our professional advisors as necessary and other third parties as required or permitted by law, some of which may be located overseas.
Our obligations of confidentiality and security
We will take reasonable steps to ensure that both physical and electronic copies of your personal information are kept confidential, secure and are not accessible for unauthorised access, modification, use or disclosure. We will take reasonable steps to ensure that the recipient of your person information does not breach the Privacy Laws, including training employees.
Whilst we make all reasonable efforts to keep your personal information which we collect and hold secure, we cannot guarantee the security of transmission of your personal information over the internet and you do so at your own risk.
Your rights relating to your personal information
We will hold your personal information until such time as we no longer need it or for a reasonable time after you ask us to stop holding your personal information, at which time we will destroy, delete or de-identify your personal information.
In some circumstances, we may refuse a request from you (e.g. access would have an unreasonable impact on the privacy of others, the information relates to existing or anticipated legal proceedings and the information would not be discoverable in those proceedings, giving you access would be unlawful, denying access is otherwise required or authorised by law or the request for access is frivolous or vexatious). We will provide you with an explanation in writing if we deny any request. In some circumstances where we correct a record, we may still require the retention of the original record.
How can you complain if we breach the Privacy Laws and how will your complaint be handled?
How you can contact us?
Ph: 03 8561 1555
Fax: 03 8561 1566
Post: Attn: Privacy Officer, Beacon Lighting, 5 Bastow Place, Mulgrave, Victoria, 3170
- Communicate, Communications means any form of communication including in person (e.g. instore), by post, telephone, email or any other form of messaging or communication;
- Communication Platforms means any websites, applications for use on mobiles and other technological devices (apps), social media sites and other systems, technologies and/or facilities used by us to provide our Services and our Programs and otherwise Communicate with you;
- Online means when you are Using our Communication Platforms and our Services and/or Participating in our Programs;
- Participate, Participation or Participating means when you apply to join or join in with any of our Programs;
- Programs means any loyalty, referral other program operated by us from time to time;
- Use, Using means when you visit, access and/or use our websites, social media sites and download, register on, visit, access and/or use our applications and any other systems, technologies and/or facilities;
- you, your means any person (e.g. customer or prospective customer and/or participant or prospective participant of our Programs) Using our Communication Platforms and/or our Services and/or Participating in our Programs, whose personal information is, or is likely to be, collected and/or managed by us;
- a reference to –
• a person includes an individual, a body corporate and a government;
• “includes” means “includes without limitation” and “including” means “including without limitation”;
• any thing is a reference to the whole and/or each part of it;
• an example is descriptive only and is not intended to be exhaustive.
Australian Privacy Act 1988
Beacon Lighting is a retailer, which trades utilising the web through its websites and in stores around Australia.
Further Information about us can be obtained by contacting our Privacy Officer during normal business hours on:
Ph: 03 8561 1555 or by
Fax: 03 8561 1566 or by
Beacon Lighting acknowledges and is committed to protecting your privacy. We will collect, use and disclose and hold personal information in accordance with the Privacy Act 1998 ("the Act").
We can let you know:
When we collect information about you; and
What information we collect and hold about you and why we collect such information; and
How that information is used by us and the organizations, or types of organizations that the information would usually be disclosed to; and
If the law requires the collection of such information; and
The consequences, if any, of you not disclosing such information; and
That you can access such information and how you can access such information; and
How you can correct such information if it is not correct.
Collection of personal information
Beacon Lighting does not collect personal information unless it is necessary for us to carry out our functions and activities as a retailer. We only collect such information by lawful and fair means and in an unobtrusive way. You may provide us with personal information about yourself or others each time you contact us by phone, fax, letter or email. We need to use this information to provide you with our services and/or products. This information will be used and managed as follows:
Disclosure of personal information and marketing
We will use and disclose your personal information for the primary purposes of our business as a retailer or a purpose related to our primary purpose such as marketing, where you consent to such disclosure or such disclosure is permitted by the Act. In addition we use such information to market to you products and services offered by Beacon Lighting unless you have indicated that you do not wish to obtain such marketing offers or material. Such a request can be made to the Privacy Officer. We will in such circumstances only use the personal information provided for the sole purpose of providing the service you have requested.
Beacon Lighting, may utilise the services of contractors from time to time for the purposes of marketing and undertaking services as promoted by Beacon Lighting. Your personal information will be provided to these businesses for the purposes of ensuring that our services are marketed to you or to enable a service to be provided to you.
We will not otherwise provide your personal information to a third party without your approval.
Security and access of personal information
Ensuring accuracy of the personal information we hold
We will reasonably attempt to ensure that the personal information we hold about you is accurate, up to date and complete. To assist us to do this please provide us with the correct information and inform us if your details have changed. This can be done by providing us with details of any changes to your information by fax or e-mail. If we deny you access or deny a request for correction we will provide you with reasons why we have denied you access or corrected such information in the circumstances.
Beacon Lighting Privacy Complaint Process
If you are concerned with the way Beacon Lighting has handled your personal information, please contact our Privacy Officer with your complaint. We will make available to you a privacy complaint form, which you will be required to complete and return to us. This will ensure the prompt investigation of your complaint. If we have not handled your personal information in an appropriate way we will take steps to remedy your concerns promptly. If you are still concerned, you may contact the Privacy Commissioner.