Warranty Policy
Everything You Need To Know
All our fittings have a minimum 12-month warranty, if installed by a qualified electrician (excluding globes).
Warranty period on all products starts from the date of purchase of the original product only, not when the product is repaired or replaced.
2-year in-home + 7-year motor replacement warranty on Lucci Air and Fanaway fans:
We provide a 2-year in-home warranty and a 7-year motor replacement warranty on all hard-wired Lucci or Fanaway fans that were purchased from 1st October 2022. Please note, labour not included on the 7-year motor replacement warranty.
2 + 1 year extended in-home warranty on Lucci and Fanaway fans:
If you have your fan purchased or installed by a Beacon Lighting Trade member, we’ll extend your in-home warranty on the nominated Lucci or Fanaway fan for an extra 1 year, which means you’ll enjoy a 3-year in-home warranty.
2 + 4 year warranty on all Bayside fans:
We provide a 2-year in-home warranty on all Bayside fans, plus a 4-year parts replacement warranty from the date of purchase. Please note, labour is not included on the parts replacement warranty
LEDlux Downlights and Globes:
We provide a 5-year warranty on all LEDlux downlights, and a 3-year warranty on all LEDlux globes.
GE Downlights and Globes:
We provide a 3-year warranty on all GE LED downlights and globes, excluding GE Imagine products.
Installation Warning
Unless a product is labelled DIY (Do It Yourself), all electrical work must be performed by a qualified licensed electrician. Don't DIY
Additional warranty information
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You’re entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You’re also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
The costs associated with a claim made against these warranties (i.e. postage) are to be borne by you.
These warranties constitute our entire guarantee. Except where otherwise provided by the Australian Consumer Law, all other obligations, warranties, both expressed and implied are excluded to the fullest extent allowed by law.
Distributed in Australia by Brightlite Nominees Pty Ltd ACN 005 137 217, trading as Beacon Lighting, 140 Fulton Drive Derrimut Victoria, 3030 Australia.
Making A Warranty Claim
You can return faulty goods to any Beacon Lighting store with your receipt within the warranty period for repair, replacement or refund.
If you’ve installed goods that are faulty, a Warranty Request Form needs to be submitted to the relevant supplier of those goods. You can lodge an in-home warranty claim by completing the online Warranty Request Form.
To submit your warranty claim click here.
For more information on making your warranty claim, call our warranty hotline on 1800 602 243 or email warranty@beaconlighting.com.au