We make shopping as well as shipping convenient for you. We offer three ways for your purchases to reach you:
- Home Delivery (all orders) – FREE shipping* Australia-wide for online orders over $120. Pay a flat fee of $10 for online orders under $120. You’ll receive an email once your order has been shipped and you can expect delivery in 3 days (metro orders) and 7-10 days for regional.
- Home Delivery (globe only orders) – FREE shipping Australia-wide for ‘globe only’ online orders over $50. Pay a flat fee of $10 ‘globe only’ online orders under $50. You can expect delivery within three working days^ depending on stock availability. Regional areas may take up to 7-10 working days.
- Pick Up In Store – Pick up your order from your nearest store for FREE with our 3-hour Click & Collect service.
- Metro same day delivery. Order before noon on weekdays and if it's in stock, we'll deliver it on the same day. This service is available in Melbourne, Brisbane, Sydney, Perth and Adelaide. This service isn’t available in regional areas including ACT, Gold Coast, Hobart, Darwin, Cairns.
You’ll be able to choose your preferred delivery method during checkout. Whether you choose delivery or store pick up, your order will be fulfilled by your closest store (determined by the postcode you provide for your order) by default. However, if you choose to pick up in store, you’ll be able to change this to the store of your choice. We usually process orders within 72 hours. If there’s a problem fulfilling your order, we’ll call you within this period to let you know.
*Unfortunately, free shipping is not available to Christmas Island, Lord Howe Island, Norfolk Island and Cocos (Keeling) Islands.
HOME DELIVERY – WHAT YOU NEED TO KNOW
All orders are delivered by courier.
Your delivery cost will be displayed at checkout, before you complete your order, and is charged to your credit card upon submitting your order.
To the extent permitted by law, we don’t accept any liability for the goods ordered and/or any loss or damage incurred by any person in relation to your order once it has been received by the courier for delivery to you.
We suggest that you have your order delivered to an address where someone will be present during business hours to sign for the delivery. If the delivery address is unattended, our couriers are authorised to leave the goods in a secure place at that address. If no secure place is found, the courier will leave a card with their contact details so that you arrange another time for delivery. Unfortunately, we can’t deliver orders to post office boxes or postal lockers.
If you’re having your order delivered, you can pay online using your credit card (Visa, Mastercard, American Express); PayPal, Afterpay and ZipPay payment gateways or by simply redeeming a Beacon Lighting gift card.
Once your order has been shipped, we’ll let you know via email. Delivery could take 3 days (metro orders) or 7-10 working days (regional orders) from this date. After this time if you still haven’t received your order, please email our online sales support team on firstname.lastname@example.org or call 03 8561 1599 (Mon-Fri 8 am-5 pm, Sat 9am - 5pm and Sun 10am - 5pm AEST).
If you live in a remote location, under certain circumstances the courier company may deliver to a recognised collection point or depot in the nearest main town. Many of our remote customers prefer this option to having the order delivered to their door. Either way, please leave us a note in the comments of your order with specific delivery instructions.
Online shopping is only available to customers within Australia, however we do welcome product enquiries from overseas. If you’re enquiring from overseas, please email our online sales support team on email@example.com and we’ll advise about the possibility of supply.
PICK UP IN-STORE - WHAT YOU NEED TO KNOW
You can pick up your order from your chosen Beacon Lighting store free of charge, with no minimum spend. During checkout, based on your address we’ll nominate the store that is closest to you. However, you can change this to your preferred store if you wish.
As soon as your order is processed and ready to be collected, we’ll let you know. If there’s a problem fulfilling your order, we’ll contact you within 72 hours.
If picking up in store, you can pay for your order online using your credit card (Visa, Mastercard, American Express), PayPal, or redeem a Beacon Lighting gift card. Alternatively, you can pay in store with cash or your Diners Club card when you collect your order.
If you choose to pay online and pick up in store, you or your nominated person will need to provide identification (and we’ll make a copy of it) for the purposes of order verification and store security practices.
Our stores also offer an eight week lay-by service, if you wish to gradually pay for your purchase. You’ll have to make a deposit equal to 30% of the total purchase value during check out in-store.We suggest making regular payments to avoid a large payment at the end of the lay-by period.