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What is your warranty policy?

All our fittings have a minimum 12 month warranty, if installed by a qualified electrician (excluding globes). We provide a 2-year in-home warranty on all hard-wired fans if installed by a qualified electrician.

If you have your fan installed by a Beacon Lighting preferred electrician, we’ll extend your in-home warranty on the nominated Fanaway fan (purchased on January 1st 2018 or later) or Lucci fan for an extra 1 year which means you’ll enjoy a 3-year in-home warranty. We provide a 2-year in-home warranty on all Bayside fans plus a 4-year parts replacement warranty. We also provide a 5-year warranty on all LEDlux downlights, and a 3-year warranty on all LEDlux globes, GE downlights and GE globes.

If you need to lodge an in-home warranty claim, you can complete the warranty request form here. For more information, read our complete warranty policy here.

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Debbie and her team will answer any questions you may have and give you any advice you may need. We also have live chat, an instant messaging service that means you can have a conversation with us without even picking up the phone!

Online Support hours:

  • Monday - Friday: 8am - 7pm AEST 
  • Saturday: 9am - 6pm AEST
  • Sunday: 10am - 6pm AEST