- I received a product that was faulty. How do I replace it?
- Part of my order is missing. Who should I contact?
- I placed my order over 72 hours ago and I haven't heard from Beacon Lighting yet.
- I placed my order and received notification from a store 2 weeks ago, but I still haven't received my order.
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Popular Questions
- Do you accept Beacon Gift Cards online?
- How much does shipping cost? When can I expect delivery?
- I'm a Beacon Trade member. How do I link my Facebook, Google or Apple ID to my trade account?
- What is your warranty policy?
- What is your returns policy?
- How does Click & Collect work?
- How do I place an order with a coupon code?
Talk to Debbie on Live Chat
Debbie and her team will answer any questions you may have and give you any advice you may need. We also have live chat, an instant messaging service that means you can have a conversation with us without even picking up the phone!
Online Support hours:
- Monday - Friday: 8am - 7pm AEST
- Saturday: 9am - 6pm AEST
- Sunday: 10am - 6pm AEST