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I received a product that was faulty. How do I replace it?

We’re always working to ensure that our products meet the highest standards of quality, so we’re really sorry that this slipped through. Please email support@beaconlighting.com.au or call 03 8561 1599 with your order number, and we’ll arrange a replacement for you as quickly as possible.

Talk to Debbie on Live Chat

Debbie and her team will answer any questions you may have and give you any advice you may need. We also have live chat, an instant messaging service that means you can have a conversation with us without even picking up the phone!

Online Support hours:

  • Monday - Friday: 8am - 7pm AEST 
  • Saturday: 9am - 6pm AEST
  • Sunday: 10am - 6pm AEST