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I placed my order and received notification from a store 2 weeks ago, but I still haven't received my order.

That’s not normal at all. We’re sorry for the inconvenience this has caused but be assured that we’ll do our best to get to the bottom of this.

Please email support@beaconlighting.com.au or call 03 8561 1599 (Mon-Fri 8am-5pm AEST, Sat 9am - 5pm and Sun 10am-5pm AEST) with your order number and our online sales support team will help you out.

Talk to Debbie on Live Chat

Debbie and her team will answer any questions you may have and give you any advice you may need. We also have live chat, an instant messaging service that means you can have a conversation with us without even picking up the phone!

Online Support hours:

  • Monday - Friday: 8am - 7pm AEST 
  • Saturday: 9am - 6pm AEST
  • Sunday: 10am - 6pm AEST