Free Shipping For Orders Over $120

1 Hour Click and Collect

30 Day In Store Returns

Welcome My Orders My Wishlist Recently Viewed My Details My Addresses Saved Credit Card Email Preference Preferred Store Log out
Book a Design Service

In-home Consult Service

Get professional advice on the best products and placement to match your budget and style with a personal consultation in the comfort of your own home. Learn more.

In-studio Experience

Get the ultimate designer touch with customised lighting plans and expert insights at a personal in-studio session with one of our lighting designers. Learn more.

Learn More

Back

Does someone need to be at home when my order is delivered?

We suggest that you have your order delivered to an address where someone will be present during business hours to sign for the delivery.

If the delivery address is unattended, our couriers are authorised to leave the goods in a secure place at that address. If no secure place is found, the courier will leave a card with their contact details so that you can arrange another time for delivery. Unfortunately, we can’t deliver orders to post office boxes or postal lockers.

Talk to Debbie on Live Chat

Debbie and her team will answer any questions you may have and give you any advice you may need. We also have live chat, an instant messaging service that means you can have a conversation with us without even picking up the phone!

Online Support hours:

  • Monday - Friday: 8am - 7pm AEST 
  • Saturday: 9am - 6pm AEST
  • Sunday: 10am - 6pm AEST